Effective Date: June，2026

Welcome to Studio 3 Twenty One LLC. We want you to be satisfied with your purchase. If you are not completely satisfied, we're here to help. This Returns & Exchanges Policy explains the conditions, procedures, and requirements for returning or exchanging products purchased from studio3twentyonellc.com.

By placing an order on our website, you acknowledge that you have read and agree to this policy.

1. Return Eligibility

We accept returns for eligible items within 30 calendar days of the date your order is marked as delivered by the shipping carrier.

To qualify for a return, items must meet all of the following conditions:

• Returned within 30 days of delivery.
• Unused and in original condition.
• Free from signs of wear, damage, or misuse.
• Returned with original packaging, accessories, manuals, and inserts (if applicable).
• Accompanied by proof of purchase or order number.

Returns that do not meet these requirements may be refused.

2. Non-Returnable Items

For hygiene, health, and safety reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Opened or used personal care products.
• Opened hair care or skincare products.
• Products showing signs of use.
• Clearance or final sale items (if clearly marked as Final Sale).
• Gift cards.
• Downloadable digital products (if offered).
• Products damaged through misuse, neglect, or improper storage.

If you are unsure whether your item is eligible for return, please contact our Customer Support Team before sending it back.

3. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged during shipping,
• Defective upon arrival, or
• Different from what you ordered,

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the item.
• Photographs of the shipping packaging (if applicable).

Once reviewed, we may offer, at our discretion:

• A replacement,
• An exchange,
• A full refund, or
• Another appropriate resolution.

4. Return Authorization

Before returning any item, customers must contact us to request a Return Authorization.

Unauthorized returns may experience delays or may be refused.

To request a return, please contact:

Email: info@studio3twentyonellc.com

Please include:

• Full Name
• Order Number
• Item(s) being returned
• Reason for return

Our support team will provide further instructions if your return request is approved.

5. Return Shipping

Unless the return is due to our error (such as receiving a defective, damaged, or incorrect item), customers are responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking and insurance, as we cannot guarantee receipt of returned packages.

Studio 3 Twenty One LLC is not responsible for returns that are lost or damaged during return transit.

6. Return Inspection

All returned merchandise is inspected upon receipt.

We reserve the right to determine whether returned products meet the eligibility requirements outlined in this policy.

If a returned item is found to be:

• Used,
• Damaged by the customer,
• Missing original components,
• Returned outside the eligible return period,

we may deny the return or issue only a partial refund, where permitted by applicable law.

7. Refund Process

Once your return has been received and inspected, we will notify you of the outcome by email.

If approved, your refund will be issued to the original payment method used for the purchase.

Please note:

• Original shipping charges are non-refundable unless the return is due to our error.
• Refunds cannot be issued to an alternative payment method.

8. Refund Processing Time

Approved refunds are typically processed within 5–10 business days after the returned item has been inspected.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If you have not received your refund after 10 business days, please contact your financial institution before reaching out to us.

9. Exchanges

We currently accept exchanges for eligible items, subject to product availability.

If you would like to exchange an item:

• Contact our Customer Support Team.
• Wait for exchange authorization.
• Return the original eligible item.
• Once approved, we will ship the replacement item.

If the requested replacement is unavailable, we may issue a refund instead.

10. Order Cancellation

Orders may be canceled only before they enter processing or fulfillment.

Once an order has been processed or shipped, it cannot be canceled.

If cancellation is approved before shipment, a full refund will be issued to the original payment method.

11. Refused Deliveries

If an order is refused by the customer or returned because an incorrect shipping address was provided, any shipping charges, return shipping fees, or carrier costs incurred may be deducted from the refund amount.

12. Late or Missing Refunds

If you have not received your approved refund:

1. Check your bank account.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at info@studio3twentyonellc.com.